100% Satisfaction Guarantee and Return PolicyUpdated a year ago

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as Groomsshop is not responsible for the use of the product.

Unfortunately there are times that products get damaged in transit or are defective from the manufacturer. We understand that this is frustrating and we want to make it right. We offer free replacements on items that are damaged in-transit, we only ask that you report all issues and send us pictures/proof within 5 business days of receiving the item so a claim can be filed with the courier.

Reach out to our Customer Service Team with your order number and pictures or proof of the damaged/defective items that you received and you will be assisted with your concerns.